| |
| |
|
Coaching Information |
|
|
|
Becoming An Empowered Consumer
How many times have you said to yourself?"I just wish that company would treat me like they appreciated my business!"? For many years I trained Customer Service Reps at a large corporation. There is no doubt that it was during those years I personally became a consumer with rather high standards and expectations. It was also during that time that I realized my only point of power (as a consumer) was to take my business elsewhere if I didn't get the treatment I deserved. While it may not sound like much, take a minute and add it up! How much do you spend at your grocery store in a year? How much do you spend at your local gas station in a year? How much do you spend at your Dr.'s office in a year (make sure to include what your insurance pays)? Are you surprised? Whether we consciously think about it or not, we are all consumers of companies and businesses who profit because we choose to do business with them. The key word here is "choose", and we'll talk about that later. Some of the smallest businesses do a fabulous job teaching their employees how to treat their customers. Maybe it's the place you stop for coffee on the way to work in the morning. You go in, the coffee is hot and fresh, it's neat and tidy, the cashier has a big smile (even if it's really busy), and they even take the time to thank you for your business. Then there are some of the larger companies (not all). They have mission, vision and values statements on the walls. In the employee lounge area there are posters that say something about their commitment to quality and service. Yet, when you reach the customer service or check out person, they appear lifeless?no enthusiasm, no eye contact, and virtually no acknowledgement?and god help you if you inconvenience them by asking for an explanation or a price check. Decide right now to become an empowered consumer and give your business to those who treat you like they appreciate your business. Here's a strategy to get you there: My point?you deserve to be treated with respect and appreciation, and you have a CHOICE! If you exercise that choice, you serve us all as consumers. Don't settle for less! About The Author Lora J Adrianse is the owner of Essential Connections. She is a Coach, Consultant and Facilitator who specializes in the development managers and business owners. She recently left a long-term corporate career to focus on her passion for helping others bring out the best in themselves through the use of Emotional Intelligence. She can be reached through her website www.connectionscoach.com; Coach@connectionscoach.com
MORE RESOURCES:
Google News |
|
|
|
RELATED ARTICLES
Invest Your Inner Wealth It started out like any other Wednesday - reports to type, telephones to answer, books to balance. When the clock finally struck 4:30 p. Should I Get A Coach? Why should or would someone hire a life coach? Well, why would anyone purchase the services of a personal trainer, and interior designer or a sports coach - any professional "assistant" for that matter? After all, we all know how to exercise, how to hang a curtain and how to play our own game. But we hire a professional because we know that they will hold us accountable on our goals and objectives - and since we're paying good money for them to be there, often whether we show up or not, we have an added incentive to do so ourselves. Corporate Coaching - Why Coach? C(5)+ED Is it possible to make a strong "business case for corporate coaching?" Why is coaching vital to organizations? Why should leaders invest time developing their coaching skills? These are tough, important questions that organizations should consider before implementing coaching.The need for corporate coaching certainly depends on the situation. Feeling Self-Conscious? 6 Tips to Turn it Around Fast! When you feel self-conscious it means you are putting too much attention on your self, too much focus on what you are doing and how you are doing it. And this is a formula for poor performance. A Small Piece Of Carpet Have you ever noticed how the way you feel about yourself sometimes depends on whether or not you get confirmation of your value from others? When you enter into challenging situations with a positive self identity you will discover that you are living your life with a greater sense of enjoyment and fulfillment.I have learned a lot about nurturing a positive identity of love and appreciation from the man who taught me to train dogs. Coaching: The Art of Putting Yourself In Somone Elses Shoes COACHING STEPS: The following are five (5) steps a coach can take to change behavior and performance. The goal of this process is to create the context for the person being coached towards one in which excellence becomes the norm. Passport to Passion Passion is a feeling of excitement and intensity. The energy of passion fuels a fulfilled life, and supports the growth and development of our personal purpose and potential. Five Steps to Vocational Passion: A Disciplined Plan for Major Mid-life Changes There's a famous song lyric that asks: "Is that all there is?" Every seven seconds, an American turns 50 years old. So there's a good chance that song is running through some of their heads. Dare To Be Inconsistent, Lopsided, And Totally Courageous I was talking to one of my coaching clients and she was talking about not being able to stay with a meditation practice, so she gave up meditating altogether. "I'm either gung ho all the way or I don't show up at all," she said in disgust. Plug in Your Systems for Success Have you ever noticed that so many of us who work diligently and ethically rarely achieve our objectives? And, why is it that those who-seemingly-work half as hard and half as long experience one success after another?The answer is twofold; successful people succeed because they implement proven, systems for success. Secondly, successful people have mastered the art of making time, work for them. Are You Seduced by The Dark Side of Wealth Creation? Get-Rich-Quick Scammers With the growing number of expert business people, consultants and coaches keen to make money from multiple streams of income I thought I'd share a WARNING to help you spot genuinely useful information from dangerous scams.There's a very simple seduction trick that is deadly powerful when it comes to parting the masses (whether they consider themselves highly intelligent or not) with their cash. Permission To Have FUN ? Have you been working long hours? ? Have you been managing 10 (or more) tasks at once? ? Are you combining several different personal and professional roles?99% of my clients are experts at managing lifestyles similar to those above and this issue is dedicated to all of you.Your reward for managing your lives so well is permission to have some FUN. Masterminding Success - How to Start a Masterminding Meeting? Masterminding is about a group of like-minded, achievement-oriented individuals who come together to combine the power of several minds to tackle problems, seek advice and perspectives in achieving their goals.Before the meeting proper begins, get into your group of like-minded individuals and before any masterminding can happen, read out loud together the 9 rules so as to instill the proper atmosphere needed for creativity. Can I Be My Own ADD Coach? Quite often I am in contact with people who discuss acting as an ADD Coach for their child or spouse. While supporting and helping loved ones with ADD is a great idea, acting as an ADD Coach really isn't a great idea. What You See is What You Get H. Jackson Brown Jr. Let's Say You're a Dog. Are You So Competitive You'd Eat a Carrot? Seems like a gal always learns something out on the farm! Yes, it's a farm tale and I'm going to change the names of the animals to protect the guilty!I spent last weekend down in Lower Alabama where my friend from high school owns a farm. On the neighboring property there lives a donkey we'll call "Jake. Run to Win I was never much of an athlete growing up. Notoriously clumsy, I was ostracized by our school volleyball and basketball teams. Guilt: Is it Getting in the Way of Your Self-Care? When Do We Usually Feel Guilty? When:We're not feeling ok about who we are.We're not feeling ok about the choices we're making. Your Past and Present Hold Key to Your Future Knowing more about who you are will give you the insight for your future goals.Where are you going?This isn't about location. Sometimes, It Just Takes ONE Conversation to Change Your Life! I was thinking this morning about the importance of the profession that I am in. Besides doing various trainings, workshops and consulting, I also coach people.
|
| home | site map |
| © 2007 |
